Introduction of Technical Center:
In 2013, Yamazaki Mazak Vietnam opened its technical center and showroom, which strongly supports and enhances the company’s before and after sales service, providing our valued customers full services and training support, and spare part replacement. Moreover, to please customer-specific requirements, Mazak Vietnam presents full Turnkey Solutions developed by our experienced engineering team from Yamazaki Mazak and Headquarters Japan.
Information of Technical Center
Yamazaki Mazak Vietnam Technical Center includes 5 main functions: showroom, service before and after sales, training, providing spare parts and organizing seminars.
YMV showroom showcases different kinds of machines ranging from small to large milling, turning and multi-tasking machines. Currently, there are 5 machines in the showroom: Vertical Center Smart, Quick Turn Primos 100S, Variaxis j-500 and Integrex i200. Hence, customers can have a preview of the various machines doing test cut before purchasing the machines.
Services for before and after sales includes supporting customers with the required documents for purchase, setting up and repair of machines.
YMV training room is equipped with machine control simulators, along with skilled and experienced engineering team, customers would receive proper training after purchasing the machines.
Training includes 3 main programs: safety for operation and machine maintenance training; machine operation training; and machining program training. Therefore, customers are endowed with comprehensive knowledge.
YMV have two part centers, of which the spare parts are imported mainly from Japan and Singapore. Due to the availability of parts, YMV is capable of supplying parts to customers within the shortest time possible, thus reducing machine downtime.
Seminars in YMV are usually organized in conjunction with new product launch; the aim is to collaborate with other companies to provide useful information to customers.